The process of using technology to streamline and execute a sequence of tasks or actions that constitute a business process.
Workflow automation involves using software and systems to manage and execute a defined set of activities or tasks, known as a workflow, with minimal human intervention. The goal is to increase efficiency, reduce errors, and improve consistency by automating repetitive processes, such as data entry, approval chains, or customer onboarding. This can involve scripting, business process management tools, or increasingly, AI-driven solutions.